Tuesday, May 19, 2020
Differences between References to High Performance, High Commitment and High Involvement Practice Free Essay Example, 2750 words
First is to give power to the employees in the making decisions that are relevant to their performance and the organization as well. Organizations can take full advantage of the involvement when they accord a strong sense of empowerment to their employees and allow these workers to carry out decisions. For example, to create forums and discussions between employees so they can share and develop their suggestions for enriching organizational performance has been proven effective; however, this step can only be successful when good ideas are used and applied (Lawler 2008). The second component is information such as providing as many facts and details as possible about how the organization is doing. These may come in the form of short reports on overall outputs, earnings, and customer responses. The more that employees know about where their efforts are going and how they are doing, the more that they will be able to effectively contribute to the organization. Coming up with a compreh ensible information system that shows their work process and results will greatly influence their efforts and actions. When managers are transparent regarding the organization s processes, it will give employees an easier time in recognizing the connection that exists between their own productivity and performance of their organization (Lawler 2008). We will write a custom essay sample on Differences between References to High Performance, High Commitment and High Involvement Practice or any topic specifically for you Only $17.96 $11.86/page Finally, the last component is a reward. Edwards and Wright (2001) believe that in a high involvement organization, employees are rewarded when they contribute flexible efforts and a compliant behavior for the improvement of organizational performance.
Green Card Program for Rich Foreigners is Fraud Risk, GAO Says
A federal government program that helps wealthy foreigners get temporary U.S citizenship ââ¬Å"green cardsâ⬠is a bit too easy to trick, says the U.S. Government Accountability Office (GAO). The program is called the EB-5 immigrant investor program. The U.S. Congress created it in 1990 as an economic stimulus measure, but legislation funding the program is due to expire on December 11, 2015, leaving lawmakers scrambling to revise and revive it. One proposal would raise the minimum required investment to as much as $1.2 million, while retaining same the job creation requirements. To qualify for the EB-5 program, immigrant applicants must agree to invest either $1 million in a U.S. business that is to create at least 10 jobs, or $500,000 in a business located in an area that is considered rural or has an unemployment rate at least 150% of the national average rate. Once they qualify, the immigrant investors are eligible for conditional citizenship status allowing them to live and work in the United States. After 2 years of living in the United States, they can apply to have the conditions for legal permanent residency removed. In addition, they can apply for full U.S. citizenship after 5 years of living in the United States. So, What Are the EB-5 Problems? In a report requested by Congress, the GAO found that efforts by the Department of Homeland Security (DHS) detect and prevent fraud in the EB-5 visa program have been lacking, thus making it hard to determine programââ¬â¢s actual positive impact on the economy, if any. Fraud in the EB-5 program ranges from participants overstating job creation figures to applicants using illegally gained funds to make their initial investments. In one example reported to the GAO by the U.S. Fraud Detection and National Security Directorate, an EB-5 applicant concealed his financial interests in a number of brothels in China. The application was ultimately denied. Drug trade is one of the most common sources of illicit investment funds used by potential EB-5 program participants. While the GAO gave no details for reasons of national security, there is also a possibility that some applicants for the EB-5 program may have ties to terrorist groups. However, GAO reported that U.S. Citizenship and Immigration Services, a DHS component, relies too heavily on outdated, paper-based information, thus creating ââ¬Å"significant challengesâ⬠to its ability to detecting EB-5 program fraud. The GAO noted that the U.S. Securities and Exchange Commission reported getting more than 100 tips, complaints, and referrals related to possible securities fraud violations and the EB-5 Program from January 2013 through January 2015. Overstated Success? When interviewed by the GAO, U.S. Citizenship and Immigration Services (USCIS) reported that from 1990 to 2014, the EB-5 program had generated more than 73,730 jobs while contributing at least $11 billion to the U.S. Economy. But the GAO had a major problem with those figures. Specifically, the GAO stated that ââ¬Å"limitationsâ⬠in the methods Citizenship and Immigration Services uses to calculate the programââ¬â¢s economic benefit may cause the agency to ââ¬Å"overstate some economic benefits derived from the EB-5 Program.â⬠For example, the GAO found that the USCISââ¬â¢s methodology assumes that all immigrant investors approved for the EB-5 program will invest all the money required and that that money will be spent totally on the business or businesses in which they claim to be investing. However, GAOââ¬â¢s analysis of actual EB-5 program data revealed that fewer immigrant investors successfully and fully completed the program than were approved in the first place. In addition, ââ¬Å"the actual amount invested and spent in these circumstances is unknown, noted the GAO.
Wednesday, May 6, 2020
Short Story - 1521 Words
ââ¬Å"I would still be running and screaming ââ¬Ëget him out of here,â⬠Sylvia said and laughed. ââ¬Å"Come on girls. We canââ¬â¢t spend all day talking about the robbery. Any minute now, customers will be coming through those doors wanting their medication. Some of them might get upset if theirs isnââ¬â¢t ready,â⬠he said, putting on his white jacket. +++ A few days later, Jamesââ¬â¢ parole agent called Margaret to tell her, James admitted entering their home without permission while carrying a weapon. He said they send him back to state prison on a parole violation. At first, when she told Andrew, he was happy, until he remembered the threats. Now he was concerned Jamesââ¬â¢s friends would hurt him or Margaret. Even though, the officer said, in cases like this,â⬠¦show more contentâ⬠¦There were pictures of Andrew leaving the drug store, putting gas in his car and leaving a restaurant. Putting the note and the pictures in the box, he went to the garage, placed it on a shelf, and said, ââ¬Å"If we ever need it weââ¬â¢ll have it.â⬠Since Margaret was alone during the daytime, while Andrew worked, he worried about her. Even though, she had suggested calling the police, she said, ââ¬Å"You have no idea what those people are capable of doing. It frightens me to think they would leave a box like that on the front porc h. Please, call the police.â⬠ââ¬Å"I donââ¬â¢t know about you, but I donââ¬â¢t like cops snooping around,â⬠Andrew said, putting his arms around her, ââ¬Å"Iââ¬â¢m sure if we ignore it and donââ¬â¢t panic, James Washington will get the message that we arenââ¬â¢t afraid of him. Sweetheart, that scum will never get out of prison, there is no way he can hurt us. We are going to be fine. I promise to always take care of you.â⬠ââ¬Å"Thank you, sorry I panicked. Guess youââ¬â¢re right,â⬠Margaret said. +++ After finishing his coffee, Andrew kissed Margaret goodbye. ââ¬Å"Iââ¬â¢m going to the cleaners this morning and have lunch with Sally before going to the grocery store. Iââ¬â¢ll be home in plenty of time to prepare your dinner. Donââ¬â¢t panic if you call and Iââ¬â¢m not home,â⬠she said as Andrew left for work. ââ¬Å"Please be careful and I wonââ¬â¢t call you today,â⬠AndrewShow MoreRelatedshort story1018 Words à |à 5 Pagesï » ¿Short Stories:à à Characteristics â⬠¢Shortà - Can usually be read in one sitting. â⬠¢Concise:à à Information offered in the story is relevant to the tale being told.à à This is unlike a novel, where the story can diverge from the main plot â⬠¢Usually tries to leave behind aà single impressionà or effect.à à Usually, though not always built around one character, place, idea, or act. â⬠¢Because they are concise, writers depend on the reader bringingà personal experiencesà andà prior knowledgeà to the story. Four MajorRead MoreThe Short Stories Ideas For Writing A Short Story Essay1097 Words à |à 5 Pageswriting a short story. Many a time, writers run out of these short story ideas upon exhausting their sources of short story ideas. If you are one of these writers, who have run out of short story ideas, and the deadline you have for coming up with a short story is running out, the short story writing prompts below will surely help you. Additionally, if you are being tormented by the blank Microsoft Word document staring at you because you are not able to come up with the best short story idea, youRead MoreShort Story1804 Words à |à 8 PagesShort story: Definition and History. Aà short storyà like any other term does not have only one definition, it has many definitions, but all of them are similar in a general idea. According to The World Book Encyclopedia (1994, Vol. 12, L-354), ââ¬Å"the short story is a short work of fiction that usually centers around a single incident. Because of its shorter length, the characters and situations are fewer and less complicated than those of a novel.â⬠In the Cambridge Advanced Learnerââ¬â¢s DictionaryRead MoreShort Stories648 Words à |à 3 Pageswhat the title to the short story is. The short story theme I am going conduct on is ââ¬Å"The Secret Life of Walter Mittyââ¬â¢ by James Thurber (1973). In this short story the literary elements being used is plot and symbols and the theme being full of distractions and disruption. The narrator is giving a third person point of view in sharing the thoughts of the characters. Walter Mitty the daydreamer is very humorous in the different plots of his dr ifting off. In the start of the story the plot, symbols,Read MoreShort Stories1125 Words à |à 5 PagesThe themes of short stories are often relevant to real life? To what extent do you agree with this view? In the short stories ââ¬Å"Miss Brillâ⬠and ââ¬Å"Frau Brechenmacher attends a weddingâ⬠written by Katherine Mansfield, the themes which are relevant to real life in Miss Brill are isolation and appearance versus reality. Likewise Frau Brechenmacher suffers through isolation throughout the story and also male dominance is one of the major themes that are highlighted in the story. These themes areRead MoreShort Story and People1473 Words à |à 6 Pagesï » ¿Title: Story Of An Hour Author: Kate Chopin I. On The Elements / Literary Concepts The short story Story Of An Hour is all about the series of emotions that the protagonist, Mrs. Mallard showed to the readers. With the kind of plot of this short story, it actually refers to the moments that Mrs. Mallard knew that all this time, her husband was alive. For the symbol, I like the title of this short story because it actually symbolizes the time where Mrs. Mallard died with joy. And with thatRead MoreShort Story Essay1294 Words à |à 6 PagesA short story concentrates on creating a single dynamic effect and is limited in character and situation. It is a language of maximum yet economical effect. Every word must do a job, sometimes several jobs. Short stories are filled with numerous language and sound devices. These language and sound devices create a stronger image of the scenario or the characters within the text, which contribute to the overall pre-designed effect.As it is shown in the metaphor lipstick bleeding gently in CinnamonRead MoreRacism in the Short Stor ies1837 Words à |à 7 PagesOften we read stories that tell stories of mixing the grouping may not always be what is legal or what people consider moral at the time. The things that you can learn from someone who is not like you is amazing if people took the time to consider this before judging someone the world as we know it would be a completely different place. The notion to overlook someone because they are not the same race, gender, creed, religion seems to be the way of the world for a long time. Racism is so prevalentRead MoreThe Idol Short Story1728 Words à |à 7 PagesThe short stories ââ¬Å"The Idolâ⬠by Adolfo Bioy Casares and ââ¬Å"Axolotlâ⬠by Julio Cortà ¡zar address the notion of obsession, and the resulting harm that can come from it. Like all addictions, obsession makes one feel overwhelmed, as a single thought comes to continuously intruding our mind, causing the individual to not be able to ignore these thoughts. In ââ¬Å"Axolotlâ⬠, the narr ator is drawn upon the axolotls at the Jardin des Plantes aquarium and his fascination towards the axolotls becomes an obsession. InRead MoreGothic Short Story1447 Words à |à 6 Pages The End. In the short story, ââ¬Å"Emma Barrett,â⬠the reader follows a search party group searching for a missing girl named Emma deep in a forest in Oregon. The story follows through first person narration by a group member named Holden. This story would be considered a gothic short story because of its use of setting, theme, symbolism, and literary devices used to portray the horror of a missing six-year-old girl. Plot is the literal chronological development of the story, the sequence of events
Essay on Ethics in Nursing - 1587 Words
Health amp; Healing 2 Scholarly Assignment Nurses are to provide compassionate, competent, and ethical care, and follow the moral principles and guidelines set out by the College of Nurses and the Canadian Nurseââ¬â¢s Associationââ¬â¢s code of ethics. The nursing profession is a self-sacrificing one, and nurses take on the Nightingale Pledge, to elevate the standard of their practice and dedicate themselves to those committed in their care (Keatings amp; Smith, 2010, p. 64) However unfavourable working conditions, inadequate patient to nurse ratios, and intensive job-related stress can lead to poor performance of daily routines, and adversely patient safety (Ozata et al., 2013). In the situation regarding Mr. Gurt who suffers fromâ⬠¦show more contentâ⬠¦Mr. Gurt is emaciated which may be in part to dysphasia, tremors, still muscles, and slow movements among other symptoms of Parkinsonââ¬â¢s (Wilk amp; Newmaster, 2013, p. 288). As well, Mr. Gurtââ¬â¢s weight is evidence that he is not receiving the nutritional intake his bodyââ¬â¢s immune system requires to create the proteins and blood cells (macrophages the bodyââ¬â¢s first line of defence), needed to attack and repair his wounds, and prevent the risk for infection (Raman-Wilms, 2013). The nurseââ¬â¢s blatant disregard to weigh Mr. Gurt puts him at greater risk for infection and is a form of negligence. Negligence in nursing can be unintentional, however it is important to understand the effects this has on health professionals practicing in Ontario. A registered nurse is responsible to follow the standard of care when performing nursing acts under autonomy within their scope of practise (College of Nurses, 2004) (CNO, 2004). Standard of Care is the legal benchmark against which a personââ¬â¢s conduct is measured to determine whether a person has been negligent and whether the personââ¬â¢s conduct or actions in a given situation have met those expected of a competent health care professional (Keatings amp; Smith, 2010). The College of Nurses is the governing body for registered nurses that protect the public through regulating the nursing profession (CNO, 2014). AShow MoreRelatedThe Ethics Of Nursing Ethics1540 Words à |à 7 Pagesand respirators are terms typically appalling and scary to society. In the nursing profession, it is often that nurses will deal with these two appalling terms. A case involving these two terms has been analyzed in regards to nursing ethics. Nursing ethics involves several different complex ideas and with the aid of the four way method one is able to analyze and make a decision in regards to controversial and difficult nursing situations. The four way method helped analyze a fourteen year old boys,Read MoreNursing Ethics1477 Words à |à 6 PagesNursing Ethics Why am I here? As a nurse, the cornerstone of my vocation is that of healing and comforting. As a human being first and as a nurse, I have always had a burning desire to perfect nature. This, I have shared with other scientists who have gone great lengths in their methodical pursuit of useful knowledge to make their dreams real. I have always endeavored to shield scientific inquiry from utilitarian purposes (Presidents Council on Bio-Ethics, 2009). Personal values and culture Read MoreThe Ethics Of The Nursing1409 Words à |à 6 PagesAnother principle that is applicable here is the non-maleficence. It refers to the act of doing no harm to the patient and is central to the nursing ethics (Corvol et al., 2012). Non-maleficence in bioethics supports that the primary purpose of the healthcare workers is to not create further distress or harm (Butts Rich, 2015). In this case scenario, the act of restraining and holding the Tim caused distress to him. On top of that, the breaking of the needle caused injury to the patient resultingRead MoreNursing ethics2164 Words à |à 9 PagesFor the purpose of this assignment, ethics in relation to nursing will be discussed. Ethics; A code of principles governing correct behaviour, which in the nursing profession includes behaviour towards patients and their families, visitorsand colleagues (Oxford Dictionary of Nursing 2004). This assignment will consider autonomy as identified in a practice placement, but will also look briefly at the ethical principle of non-malefience that is relevant in this assignment. It will also closely lookRead MoreNursing Ethics4846 Words à |à 20 PagesTeaching Clinical Ethics Using a Case Study: Family Presence During Cardiopulmonary Resuscitation Ainslie T. Nibert Crit Care Nurse 2005;25:38-44 à © 2005 American Association of Critical-Care Nurses Published online http://www.cconline.org Personal use only. For copyright permission information: http://ccn.aacnjournals.org/cgi/external_ref?link_type=PERMISSIONDIRECT Subscription Information http://ccn.aacnjournals.org/subscriptions/ Information for authors http://ccn.aacnjournals.org/misc/iforaRead MoreEthics in Nursing2589 Words à |à 10 PagesEthics in Nursing Ethical principles Respect for Autonomy Autonomy is the concept of making a rational decision that is informed and un-coerced. Respect for autonomy is whereby the patient is allowed to act in any way they would like. It means that the patient has the capacity to act in their own intention with their own understanding and without the control of any influences that would prevent them from taking a voluntary and free action ADDIN EN.CITE Hickman20081382(Hickman, Cartwright, YoungRead More Nursing Ethics Essay838 Words à |à 4 Pageswhen deterioration of health has become irreversible. A traditional ideal of nursing is caring and nurturing of human beings regardless of race, religion, status, age, gender, diagnosis, or any other grounds. à à à à à Nursing care is based on the development of a helping relationship and the implementation and evaluation of therapeutic processes. Therapeutic process includes health promotion, education, counseling, nursing interventions and empowerment of individuals, families or groups. It helps individualsRead MoreEthics: Nursing and Abortion1645 Words à |à 7 PagesDupin, Jenifer June 8, 2013 Ethics/ Research Proposal The Ethics for Nurses in Abortion Procedures Working in the field of abortion isnââ¬â¢t an easy task furthermore participating in the abortion procedures. But the field of nursing you have to follow a code of ethics, a set of rules and regulation. Nurses have their personal opinions about abortion, but because they are health professionals and their opinions are sought as such, they are obligated to understand why they hold certain views. NursesRead MoreCode of Ethics - Nursing1475 Words à |à 6 Pagesmoral norms which nurses are expected to adhere to and embrace. In a nursing profession, daily decisions have real impact on other peopleââ¬â¢s lives. The responsibility of such decisions creates the need for nurses to have knowledge and skills that enable them to not only provide physical and psychological care, but also to critique and reflect on the standard of health care practices. For the nurses to do this, they must understand ethics and ways in which to utilize this knowledge in a constructive andRead MoreThe Nursi ng Code Of Ethics Essay839 Words à |à 4 Pagescareers have a specific code and level of ethics which are incorporated into the daily responsibilities one is expected to perform in their chosen field. For the basis of this paper, I have chosen to write about the nursing code of ethics. Nursing has a professional code of ethics along with the level/employee behavior usually being currently attainable, meaning that the behavior expected is normally exhibited by individuals. (Manias 508). However, although nursing seems to require behavior that is ââ¬Å"normallyââ¬
My report in school free essay sample
While I was working on the first day, Again, I was at first little nervous on what will possibly the feedback of my boss and co-workers and if my communication skills was enough to convey the messages since I am not so much familiar with tourism but I managed to handle it and I am really proud about because I learned a lot from it. This is something unusual and I am very much proud of while I was doing because this will give me a full information on how to handle calls and other communication skills both oral and written form. They gave me an ample time for doing my work and ssignments as well as sending either via fax machine or emails. I got to learn also on how to get along well with my office mate and co-trainee. I met friends from other schools they are my co-trainees. We will write a custom essay sample on My report in school or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page We are helping each other in doing our assignments so that we can finish our work fast. One of my assignments is getting the positive news happening in Iloilo City in the newspaper and cut them and put it on a portfolio. It is also my assignment in filing documents in the office. I should follow a consistent method for naming files and folders. Next is to store related documents together, whatever their type. It was a big help for me in filing documents because I now do this at home by arranging my books and other stuffs that are related together. My co-worker tour us in other office of City Tourism located in the Iloilo City Hall. It was my first time to go inside the City Hall. We also went to the Iloilo City Hall gallery which to see the city gallery exhibits. There you can also see a short glimpse of Iloilo Citys glorious past and rich cultural heritage. On the third day It is the day that the City Mayor announces that office hours should only be at 3 p. m. because of the coming typhoon. And I was sad that my office time would be shortened. In the morning I was assign to type letters to be given to different persons. After that I also help in printing of application for leave or vacation letters of the employees of the office. They also assigned me to go to the other office to let that person signed the papers. Some of the concepts that I learned in school is of great help to me Just like my omputer subject in where I learned on how to encode things in the Microsoft Office, which is the knowledge that I used in everyday assignments in the office. Something that I am proud of when I am in my OJT is my officemates treat me like I really belong on their workplace. I also gain my confidence in facing other people, when someone ask or inquire in the office I can face them with a smile and entertain them. It was really awesome that I can now deal with them properly because they let me express my thought as well as they do. Soon, my attitude will not be a problem nymore because I learned that being cooperative to someone who is superior or interior to you was no big deal . I learned that being a team player in the office, which will not only help you get more done, but with the cooperation of your co-workers, you will have help in planning and executing projects. OJT it is an important part of my education because with the OJT experience I tend to have a gasp of what is it in the real world or in the company even though I am an trainee I still can see the people who are working and can feel what they feel while working.
Customer Service Skills and Techniques-Free-Samples for Students
Question: Discuss about the Plan for Training Zeller Company Employees On Customer Service Skills and Techniques. Answer: Introduction Zellers company is a retailer store founded in 1931 offering variety of household products to its customers in Canada. During the years the company has acquired and merged with other companies to increase its market share across the country. Currently the company is having more than 350 stores and more than 600 employees. In recent times a number of customers visiting the stores have been frustrated over a number of issues attributed to poor customer service. Training needs assessments Through brainstorming and survey techniques a number of customer related problems was identified among the employees located in several Zeller stores. The survey across the CBC market showed that the retailer was having the country worst customer service. Some of the negative customer service activities and practices included: untidy stores, arrogance of employees, slow service, lack of knowledge of the products, and non-availability among the staff to help. Zeller Company identified the need to train the employees on customer service related skills and abilities. The training needs identified include: technical trainings, customer service, product knowledge, professional ethics, and communication/ presentation skills. The management of the company identified the training needs to be suitable during the organization normal operations (Huber, 2014). Training design The training design is based on coming up with a design for training needs for Zeller customer service training program. The training design and development will involve selection of training methods, content, materials, testing methodology and evaluation metric (Fink, 2016). The first step in the training design will be to identify training objectives that will facilitate the training program (Kremer, 2006). Table 1 shows the summary of training objectives for Zeller employee customer training program. Table 1 Zeller company training objectives By the end of the customer service training the employees should be able to: a. Appreciate and employ several customer service skills, techniques and abilities b. Understand the need of knowing product knowledge in work environment c. Communicate with customers in a professional manner The second step in training design is ensuring that employees are ready and trainees are motivated (Hurwitz Hurwitz, 2013).Readiness and motivation of the employees can be achieved by involving them in pre-planning and explaining to them the importance of holding the trainings and benefits that would accrue from it. In addition the training group will need to identify the principles of learning for the training. The Zellers customer service training principles of learning identified and expected results can be summarized in table 2. Table 2 Principles of learning Principles of learning Results Knowledge of the result Trainees will understand feedback from their performance Transfer of learning The trainees will apply what they have been trained to work context Overcoming interferences Trainees will eliminate barriers of work performance through training knowledge and skills gained Part of design training is sourcing the trainer. Zeller Company will source a trainer externally who will be guided on the needs and policies of the company. Outsourcing externally of the trainer is to increase confidence and credibility of the training process (Armstrong, 2010). Training delivery It is the process of choosing the training methods and schedules to be employed during training sessions (Huber, 2014). A formal off the job training will be used this is by choosing an external training ground out of the employees job environment. Reason for choosing off job training is to keep away any form of job distractions and increase trainers concentrations. The training method employed will be a blended learning delivery method involving use of live classroom instructions supported with other teaching aids like manuals, e-learning materials. The methods were chosen to increase trainer-trainee interactions in respective of the organization level (Armstrong, 2010). Evaluation training It involves a process of establishing whether training needs have been met through trainings (Cummings Worley, 2014).IT Evaluation of training program is a suitable method to determine if training activities have met the goals set during needs assessments. Evaluation is done based on four levels of reactions, learning, behavior and results. Several tools and techniques are employed to test the four levels (Kremer, 2006). The Zeller employee training program will be evaluated using Kirkpatricks four levels of trainings in table 3. Table 3 Training evaluation Level of evaluation Tools/techniques used One-evaluating reactions (trainees views on trainings) Surveys (questionnaire/interviews) Two-evaluating learning (any improvement in skills/knowledge) Administering written tests Three- evaluating behavior (any changes in behavior after trainings) Collecting data from customer feedbacks Four-evaluating results (is there improvement in performance) Feedbacks and company performance records References Armstrong, M. (2010). Human resource management. London, England: Mc Graw Hill. Cummings Worley. (2014). Human resource management and planning techniques. Chicago: Cengage Learning. Fink, A. . (2016). How to Conduct trainings for employees: A Step-by-step Guide. Beverly Hills. CA: Sage. Huber, G. (2014). . Facilitating employee trainings and contributions to organizational knowledge. . Creativity and Innovation Management, 10(3), 23=68. Hurwitz Hurwitz. (2013). Personal, Team, and Organizational Development. In Leadership is Half the Story: A Fresh Look at Followership, Leadership, and Collaboration. University of Toronto Press, 10(4), 23-78. Kremer, M. (2006). Schools, teachers and training outcomes in employment sectors. Handbook of the economics of education, 2, 947-1017.
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